Is your jade necklace broken, or do you need a new cord? These are your options.

Jade may be as strong as steel, but it is brittle - and that makes it vulnerable to breaks and chips. If your jade necklace is broken, it may be possible that we can repair it. Or you may simply need a replacement cord so you can wear your greenstone once again! 

Here are some of your options when your jade necklace is broken ...

I need a new cord for my jade necklace

If you wear your necklace all day every day, then it's likely your necklace cord will eventually fray and weaken. But don’t worry, this is an easy fix! Here are your two options.

1. Purchase a new cord online

If the cord of you necklace is simply threaded through a hole in the stone – as per the necklaces below - then you can simply purchase a new cord from our website, and we will deliver it worldwide! These cords are adjustable in length and come in a variety of colours.

Pictured below for purchase: Single Strand Adjustable Necklace Cord. Price $10.00 NZD. 

Pictured below for purchase Plaited Adjustable Necklace Cord. Price $15.00 NZD. 

Request a rebinding service

If your piece is lashed (or bound) – as per the necklaces below - you can either visit us in-store at 1288 Fenton Street Rotorua, or if you are unable to visit our store, we can organise a rebinding via post. Please email customercare@mountainjade.co.nz with a picture of your necklace that needs rebinding and we will be in touch regarding payment and postage. Your necklace will be re-bound with the same length cord in the same colour and thickness, unless you request otherwise. 

We can sometimes also rebind bracelets and anklets.

The cost of rebinding is $35.00 NZD (excluding postage) and usually takes 7-10 business day (excluding shipping times).

My jade necklace is snapped, chipped or cracked

Repair prices (if fixable) start from $50.00 NZD.

Snapped

The most common break we encounter is a clean snap right through the stone, leaving it in two pieces. People often presume that these pieces can be simply glued or pinned back together, however, we do not recommend this as it is highly likely your necklace will break again in the future.  

Instead, if possible, we recommend re-shaping the larger piece of broken stone into a new necklace that you can once again lovingly wear. And sometimes, if both broken pieces are large enough, we can create two individual necklaces from the stone – perfect for gifting to a friend or loved one!

Chipped

If your necklace hasn’t snapped, but instead the stone has chipped from contact with a hard surface, we can often sand and smooth out the chip depending on the severity of the damage. This is likely to alter the shape of your necklace slightly, but unfortunately there is no way to avoid this!

Cracked

You may also notice a crack running through the body of the stone due to contact with a hard surface. This may eventually lead to a snap, so it’s best to stop wearing your necklace for now (in case you lose part of the stone) and get in touch with us to see if there is anything we can do. 

What to do

If your jade necklace is snapped, chipped or cracked please email customercare@mountainjade.co.nz with a picture of the damaged necklace and our carvers will assess how we can help!

When your necklace cannot be repaired

Unfortunately, some necklaces just can't be repaired. The stone fragments may be too small, it may have been cracked in too many places, or the cost to repair it may be higher than the cost of the necklace itself. We fully understand how upsetting this can be.

When you are ready, we would love to help you find a new necklace to treasure - our team will always be here to help guide you in selecting the perfect replacement necklace.  

You can explore our full collection of traditional jade necklaces here, shop by design, or discover our gold and silver jewellery.