Warranty

I broke my carving. Can I get a replacement?

Unfortunately, we don't replace any jade carvings that have broken due to bangs, knocks, or drops. Please email customercare@mountainjade.co.nz with a picture of the damaged necklace and our carvers will assess how we can help. Repair prices (if fixable) start from $50.00 NZD.

Can you repair a broken carving?

We need to assess the damage to see if we are able to repair your broken carving. Unfortunately, some necklaces just can't be repaired. The stone fragments may be too small, it may have been cracked in too many places, or the cost to repair it may be higher than the cost of the necklace itself. Please email customercare@mountainjade.co.nz with a picture of the damaged necklace and our carvers will assess how we can help.

My necklace needs a new cord, can I buy another?

Yes you can. If the cord of your necklace is simply threaded through a hole in the stone, then you can simply purchase a new cord from our website, and we will deliver it worldwide! These cords are adjustable in length and come in a variety of colours. If your piece is lashed (or bound), this means the cord is wrapped around the stone, we offer a rebind service, however there are some limitations to this. Please email customercare@mountainjade.co.nz to find out more.

We carve life into stone.

For three generations we’ve shaped jade by hand into designs that do two things; reference the stone’s cultural past and explore a future that’s less familiar. That flicker John had all those years ago now burns brightly, and everything we do is imbued with that flame.