We are a New Zealand based company. Our support hours are 8:30am-4pm Monday to Thursday and 8:30am-3pm on Fridays, local time (NZT). If you email us or leave us a message outside of these hours, we will do our utmost to respond to you the next working day. We operate a small support team (one person) so please forgive us, if sometimes we take more than one day.
Our customer services team live and breathe jade and want you to find the perfect piece and love it forever. Whether you are searching for something, or have bought from us previously and need some help or advice, then please do reach out. We would love to help.
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