Returns Policy

Yes you can, simply let us know within five working days on receipt of goods. We are more than happy to offer you a full refund or an exchange for credit excluding delivery and handling charges as these are non refundable. Please address your package (including your receipt) to Mountain Jade, 43 Depot Street, Rotorua, New Zealand, +64 7 349 3968. For your protection, we strongly recommend that you return your order with an insured mail service and keep the receipt for your records. We are not responsible for lost return shipments. All refunds will be credited in New Zealand dollars. Unfortunately, for hygiene reasons, we cannot accept returns of earrings if you change your mind, so please chose carefully. For our in store returns policy, please contact the store where you made the purchase and they will be able to assist you.