Shipping

Shipping Information

Shipping within New Zealand is FREE. For orders over $50 to Australia, shipping is also FREE. If you spend more than $250 in Australia, we upgrade you to our DHL Express service (2-4 days).

All our international orders come with the option of a NZ Post Economy Tracked service (if under $250) or a DHL Express service. The price of our DHL Express service varies - see costs below.

We use DHL's GoGreen Plus service as part of our commitment in aiming towards Climate Neutral Shipping. GoGreen Plus is a service that reduces the carbon emissions associated with shipments through the use of Sustainable Aviation Fuel. This is a premium service that Mountain Jade absorb some of the cost on, to sit with out sustainability goals. We offer a FREE gift message service and for $6.95 you can select our Premium Gift Wrapping service which covers all items in your purchase. Your piece will come with a mini meaning card and artist profile where available. If you are in New Zealand, you can pay with ZIP or Afterpay in 4 interest free payments.

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Christmas Shipping


Here are the shipping timeframes provided by our carriers, to give yourself the best chance of your piece arriving before the big day!

Domestic Orders (within NZ)
We use New Zealand Post Economy service for all domestic orders. We advise ordering by 1pm NZT on Monday 18th December.

International Orders (outside NZ)
For orders on our DHL Express service, the dates are:
- Tue 19 Dec (Australia, Asia)
- Fri 15 Dec (US, Canada)
- Tue 14 Dec (UK, Europe, Pacific Islands, Rest of the World)

For orders on our NZ Post Economy Tracked service, the dates are:
- Wed 29 Nov (Australia)
- Fri 24 Nov (Asia, Europe, UK, North America, South Pacific)
- Mon 20 Nov (Rest of the World)

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New Zealand

Delivery OptionsEconomy (Not Tracked)Delivery TimeEST 1-2 Business DaysCost
FREE For all orders over $19.99

Australia

Delivery OptionsNZ Post Economy Tracked (Non-signature)Delivery TimeEST Delivery 8-12 business daysCost
$9.95 (NZD) For orders $0.00–$49.99
FREE For orders $50.00–$249.99
Delivery OptionsDHL ExpressDelivery TimeEST Delivery 2-4 business daysCost
$14.95 (NZD) For orders $0.00–$249.99
FREE For orders over $250

USA

Delivery OptionsNZ Post Economy Tracked (Non-signature)Delivery TimeEST Delivery 10-14 business daysCost
$14.95 (NZD) For orders up to $249.99
Delivery OptionsDHL ExpressDelivery TimeEST Delivery 2-5 business daysCost
$24.95 (NZD) For orders up to $249.99
$14.95 For orders $250 to $499.99
FREE For orders over $500

Worldwide (Other)

Delivery OptionsNZ Post Economy Tracked (Non-signature)Delivery TimeEST Delivery 10-14 business daysCost
$14.95 (NZD) For orders up to $249.99
Delivery OptionsDHL ExpressDelivery TimeEST Delivery 6-8 business daysCost
$34.95 (NZD) For orders up to $249.99
$14.95 For orders $250 to $499.99
FREE For orders over $500
INTERNATIONAL SHIPPING: Whilst global shipping is returning to normal, we are still depending on courier networks to get your item to you. Our NZ Post Economy Tracked (Non-signature) service means your item will be left. If you want the security of signing for your item, please select DHL Express. We are not responsible for items marked as delivered on the Air Satchel Service, which might go missing.

TAX & DUTIES: For overseas orders, any tax or duty charges upon arrival are determined by each country’s customs agency and are out of our control. We do not cover these costs. If you order on a DHL Express Service, and your order is returned to us after refusing to pay duties (or not collecting from the customs agency) we will refund you - once the item has been received by us in the same condition - less $50 for the cost of having the item returned to us, by DHL. Mountain Jade are not UK VAT registered as we do not meet the relevant thresholds - this means your item is subject to duty on arrival.

OVERSEAS RETURNS GREATER THAN $1000: When an order of a value greater than NZD $1000 is returned to us, we are charged an Import Entry Fee of $55.71 by New Zealand Customs. Be mindful that we pass this fee onto yourself as part of the refund process.

LIMITED SERVICES: We do not ship to Ascension Island, Bulgaria, Chatham Islands (NZ), Gauteng (South Africa), Guernsey, Ladakh (India), Israel, Latvia, Malta, Mauritius, Réunion, Russia, Tristan da Cunha. We offer no "NZ Post Economy Tracked" service to Greece, Romania, Vietnam and United Arab Emirates as New Zealand Post does not offer this service into these regions.

Contact Support

1288 Fenton Street, Rotorua,
New Zealand

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