Shipping within New Zealand is FREE. For orders over $50 to Australia, shipping is also FREE. If you spend more than $250 in Australia, we upgrade you to our DHL Express service (2-4 days).
All our international orders (excl USA) come with the option of a NZ Post Economy Tracked service (if under $250) or a DHL Express service. The price of our DHL Express service varies - see costs below.
🎄 CHRISTMAS CUT OFF DATES 🎄
When ordering before 1pm NZT.
DHL Service
- Australia / Asia - Thursday 18th December
- US / Canada - Friday 12th December
- Overseas (Other) - Thursday 11th December
NZ Post Economy
- New Zealand - Friday 19th December
- Australia - Wednesday 10th December
- Overseas (Other) - Monday 1st December
NZ Post - USA Options
- Economy - Monday 8th December
- Courier / Courier Select- Monday 15th December
You can check the New Zealand Post website here for any updates.
🇺🇸 USA Orders - We pay all your Duties & Taxes, for you!
We’ve made it easier for our US customers to enjoy buying from us. Orders up to NZD $2,000 can now be shipped straight to you — with all duties and taxes covered by us. That means no surprise bills when your order arrives. Just a simple flat shipping fee at checkout, while we take care of the rest.
Reach out to customercare@mountainjade.co.nz if you are looking for a piece worth more than $2000, and we can work with you.
We use DHL's GoGreen Plus service as part of our commitment in aiming towards Climate Neutral Shipping. GoGreen Plus is a service that reduces the carbon emissions associated with shipments through the use of Sustainable Aviation Fuel. This is a premium service that Mountain Jade absorb some of the cost on, to sit with out sustainability goals. We offer a FREE gift message service and for $6.95 you can select our Premium Gift Wrapping service which covers all items in your purchase. Your piece will come with a mini meaning card and artist profile where available. If you are in New Zealand or Australia, you can pay with Afterpay in 4 interest free payments.
IMPORTANT: You will receive a tracking link with your shipping email. Please make plans to intercept the delivery at the earliest opportunity. We are not responsible for items which have been left at your property and go missing.
INTERNATIONAL SHIPPING: We are depending on courier networks to get your item to you. Our NZ Post Economy Tracked (Non-signature) service means your item will be left. If you want the security of signing for your item, please select DHL Express. We are not responsible for items marked as delivered on the Air Satchel Service, which might go missing.
