Shipping

IMPORTANT: You will receive a tracking link with your shipping email. Please make plans to intercept the delivery at the earliest opportunity. We are not responsible for items which have been left at your property and go missing.

INTERNATIONAL SHIPPING: We are depending on courier networks to get your item to you. Our NZ Post Economy Tracked (Non-signature) service means your item will be left. If you want the security of signing for your item, please select DHL Express. We are not responsible for items marked as delivered on the Air Satchel Service, which might go missing.

TAX & DUTIES: For overseas orders, any tax or duty charges upon arrival are determined by each country’s customs agency and are out of our control. We do not cover these costs. If you order on a DHL Express Service, and your order is returned to us after refusing to pay duties (or not collecting from the customs agency) we will refund you - once the item has been received by us in the same condition - less $50 for the cost of having the item returned to us, by DHL. Mountain Jade are not UK VAT registered as we do not meet the relevant thresholds - this means your item is subject to duty on arrival.

OVERSEAS RETURNS GREATER THAN $1000: When an order of a value greater than NZD $1000 is returned to us, we are charged an Import Entry Fee of $55.71 by New Zealand Customs. Be mindful that we pass this fee onto yourself as part of the refund process.

LIMITED SERVICES: We do not ship to Ascension Island, Bulgaria, Chatham Islands (NZ), Cuba, Gauteng (South Africa), Guernsey, Iran, Ladakh (India), Latvia, Malta, Mauritius, Mexico, North Korea, Réunion, Russia, Syria, Tristan da Cunha. We offer no "NZ Post Economy Tracked" service to Greece, Romania, Vietnam and United Arab Emirates as New Zealand Post does not offer this service into these regions. We offer no "DHL" service to Belarus, Israel or Ukraine as they offer us no rates to these locations. Country restrictions are purely based on our ability to get the item to you.