Shipping for online orders within New Zealand is FREE. For orders over $50 to Australia, shipping is also FREE. If you spend more than $250 in Australia, we upgrade you to our DHL Express service (2-4 days).
Most of our international orders (excl USA) come with the option of a NZ Post Economy Tracked service (if under $250) or a DHL Express service. The price of our DHL Express service varies - see costs below.
Please note, Shipping is only available for online purchases - this is not a service we offer for in store purchases.
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🎄 CHRISTMAS CUT OFF DATES 🎄
When ordering before 1pm NZT.
DHL Service
- Australia / Asia - Thursday 18th December
- US / Canada - Friday 12th December
- Overseas (Other) - Thursday 11th December
NZ Post Economy
- New Zealand - Friday 19th December
- Australia - Wednesday 10th December
- Overseas (Other) - Monday 1st December
NZ Post - USA Options
- Economy - Monday 8th December
- Courier / Courier Select- Monday 15th December
You can check the New Zealand Post website here for any updates.
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🇺🇸 USA Shipping - We now offer two ways to ship to the United States
1. NZ Post – Duties & Taxes Paid by Us
If you select NZ Post at checkout, we’ll cover all duties, taxes, and clearance fees on orders up to NZD $2,000. You’ll pay a simple flat rate with no bills on arrival.
2. DHL Express – Customer Pays Duties & Taxes
DHL is available for faster delivery, on a minimum spend of $100. For this service, import duties, taxes, and any clearance fees are the responsibility of the receiver, on arrival.
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We use DHL's GoGreen Plus service as part of our commitment in aiming towards Climate Neutral Shipping. GoGreen Plus is a service that reduces the carbon emissions associated with shipments through the use of Sustainable Aviation Fuel. This is a premium service that Mountain Jade absorb some of the cost on, to sit with out sustainability goals. We offer a FREE gift message service and for $6.95 you can select our Premium Gift Wrapping service which covers all items in your purchase. Your piece will come with a mini meaning card and artist profile where available. If you are in New Zealand or Australia, you can pay with Afterpay in 4 interest free payments.
IMPORTANT: You will receive a tracking link with your shipping email. Please make plans to intercept the delivery at the earliest opportunity. We are not responsible for items which have been left at your property and go missing.
INTERNATIONAL SHIPPING: We are depending on courier networks to get your item to you. Our NZ Post Economy Tracked (Non-signature) service means your item will be left. If you want the security of signing for your item, please select DHL Express. We are not responsible for items marked as delivered on the Air Satchel Service, which might go missing.
