Jade necklace pendants - A US buying guide | Mountain Jade

With American roots, we've made sure our jade necklace pendants are delivered quickly, safely and without issue to the USA. Pictured here is the beautiful Grand Canyon.

jade - 23,May,2016

Jade necklace pendants - A USA buying guide



Jade necklace pendants are popular gifts in America so we've put together everything you need to know about ordering a pendant for yourself or someone you know. We'll start with answers to some of the questions we're asked regularly from our American customers. If your question's not answered here feel free to ask us on Facebook or look to the bottom right of your screen and hit the speech bubble for a near instant reply.

shipping your necklace

Jade necklace pendants USA shipped in 5 days

From here in New Zealand we can deliver to most American cities in five working days. There are direct cargo flights from Auckland to Los Angeles daily. Having said that, the guide timeframes we are given from New Zealand Post are 3 - 12 working days, however in practice it usually takes around five. We confirm and pack your order the same day we receive it so there's no delay.

your order is trackable

Tracked from ours to signature at yours

From the minute your necklace leaves our carving studio in Rotorua, New Zealand, it can be tracked until you provide your signature at your door. Every moment in-between you can view the progress your necklace is making towards it's destination with the tracking code we send you when it has been dispatched.

shipping is cheap

Shipping is usually under $40.

Jade necklace pendants are light so the actual shipping costs are very low. However the New Zealand Post signature required and tracking features cost a little more. We don't ship without these features so we can guarantee your pendant reaches you or your recipient every time.  Here's the full shipping table of costs if you are looking to buy multiple items with a higher value. You can also read our FAQ's here.


Economy (Not-Tracked) 6-10 Working Days   $17usd (Approx)
Standard (Tracked) 4-6 Working Days   $33usd (Approx)
Priority (Tracked) 2-4 Working Days   $60usd (Approx)



We can ship via Fedex if you prefer.

If you prefer we can send your order with Fedex, just let us know. New Zealand Post does the delivery otherwise.


How USA customs clears your package.

In general, packages with a value of less than US$200 will not require any duty charges. We don't charge U.S. Customs duties as they are assessed when a package arrives in the United States so they can't be paid in advance. A Customs officer will fill out a Yellow Form (CF 3419A) with the total amount that must be paid in order to take possession of the jewelry shipment and will get in touch with you directly if anything needs to be paid. It all happens pretty smoothly so there's nothing to be worried about.

your jewellery is insured

Your jewelry is insured until it reaches you.

We pack our necklace jewelry very well in a hard 'presentation box' which is covered in bubble wrap and then placed in a card delivery box to make sure it reaches you safe and sound. Just in case the unexpected does happen, your jewelry package is insured the entire way from our place to your address. We will happily either replace the item or offer you an alternative of the same value.

you can return your jewellery

30 day returns

It can be hard buying jade pendants online so we offer refunds and exchanges within a 30 day window no matter the reason. Include your order number when you email us and we can go from there.

we gift wrap you jewellery

Gift wrapped

We gift wrap all orders beautifully for free. Included is a meaning card explaining the design and an artist profile. 

Hundreds of necklace pendants to choose from

We're a second generation family run business of jade carvers. We design constantly and have partnered with many of New Zealands jade carvers and a selection of jewellers to offer you a collection of carvings that are the most varied, unique, and beautiful in the country. Explore them by using the 'shop' menu at the top of your screen.


If your question is not answered here feel free to ask us on Facebooktweet us a question for a near instant reply, or email me.

More about Author