Currency
International transactions via mountainjade.co.nz are carried out in $NZ and processed though the international banking system and exclude New Zealand Goods and Services Tax of 15%. Your final bill will be determined by the exchange rate applied by your credit card company at the time the charge is recorded, plus any fees applied by your credit card provider.
For an indication of how currencies convert to NZ dollars or another currency, please use our currency converter. These rates are indicative only.
Payment Process
It is strict policy of Mountain Jade that all online purchases must be paid for prior to shipment of the products; no matter what the value.
Mountain Jade accepts MasterCard, Visa, and Internet banking.
NB: For overseas internet banking SWIFT number: WPACNZ2W
Once you have placed your order you will receive e-mail confirmation stating the total amount and cost of your order. This will include shipping and insurance.
Upon confirmed receipt of your payment into the Mountain Jade bank account your goods will then be shipped.
Availability
Stock has been specifically allocated for mountainjade.co.nz and stock levels are adjusted automatically. Any item that sells out may be available via back order. Queries about back orders should be directed to mountainjade.co.nz or Ph: +64 7 349 3968
Prices of products, services, delivery and other charges displayed on this website are current at the time of issue, but these may change at any time. The availability of our products and services may change from time to time.
In the event a particular product is sold out Mountain Jade reserves the right to either process partial orders or make refunds, or return orders in their entirety. Mountain Jade will retain full title to any property in the products your order until payment in full has been confirmed.
Colour
Due to the natural nature of Jade each piece has a unique colour, so there may a difference in the shade of green in the finished product, to that shown on our website. If it is important to you please state your preference, in the comments box when ordering, and we will endeavour to match your preference.
Ordering Goods
Orders can only be placed by people or organizations with full legal capacity to engage in a binding contract. Any order placed by you via mountainjade.co.nz is an offer by you to purchase a particular product or service for the price(including delivery and other charges) specified on mountainjade.co.nz at the time you place your order.
Mountain Jade reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product description posted on this website, an error in your order or a failure in your payment.
Your ability to purchase products and services from mountainjade.co.nz may be terminated at any time by Mountain Jade without notice.
Customs Sales and Duty Tax
It is the responsibility of the person purchasing to be aware of the Sales and Duty Tax regulations for the country where their pruchase is being delivered to.
As each country has different regulations Mountain Jade is not responsible for any payments for Sales and Duty Tax , which the parcel may incur upon arrival.
Order Notification
Upon receipt of your order, Mountain Jade will issue you with an e-mail notification shortly afterwards listing the items ordered, the total product and shipping charges, delivery address, estimated shipping times and shipping carrier. This will not include any customs duties, local taxes or bank fees. This is a confirmation that we have received your order, not a confirmation of acceptance or processing.
Insurance
All international deliveries are subject to an insurance charge which has been included in the International Delivery charges.
Cancellations
You may cancel your order at any time prior to acceptance and processing, but please note that orders for products that held in stock will be processed immediately and cannot be cancelled.
You can cancel your order for any item in back order status.
Jurisdiction
Mountain Jade is based in Rotorua, New Zealand and operates within normal laws of commerce under New Zealand business law. The normal laws of international commerce apply to international transactions, provided that any contract made between you and Mountain Jade shall be construed, applied and shall take effect as a contract made in accordance with the laws of New Zealand and will be governed by and must be performed according to that law.
